Bubba Toys – Return & Refund Policy

At Bubba Toys, your happiness matters to us! If something isn’t quite right with your order, we’ll do our best to fix it — no fuss.

✅ Eligibility for a Refund

You can request a return or refund within 14 days of receiving your order if:

🟢 You contact us within the return window
🟢 The item is unused, in its original packaging, and suitable for resale
🟢 The item arrived damaged or faulty

🚫 Non-Refundable Items

We’re unable to accept returns for:

❌ Toys that have been used or played with
❌ Items damaged due to mishandling or misuse
❌ Final sale, clearance, or deeply discounted products

📝 How to Request a Return

Just send us a message with:

📦 Your order number
🗒 A brief explanation of the issue
📸 Clear photos of the product and its packaging (if needed)

We’ll respond with return instructions shortly.

🔄 Return & Refund Process

1. Review & Approval
Our team will check your request and may ask for a bit more info.

2. Return Instructions
If approved, we’ll share the return address and steps to send your item back.
📦 Return shipping is the customer’s responsibility unless we sent the wrong or defective item.

3. Refund Processing
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
⏳ Refunds typically take 5–7 business days, depending on your provider.

📌 Important Notes

  • Items must be unused and in original packaging

  • Shipping fees are non-refundable (unless it was our mistake)

  • Returns not meeting our policy may be declined

  • Excessive or suspicious return activity may result in account review

💬 Need Help?

We’re here to help make playtime magical again.
If you have any questions about returns, just reach out via our Contact Us page!